Inbound administrative calls
Practice FAQs, appointment requests, cancellations, routing, message capture and immediate human transfer when confidence or policy requires it.
CareDesk by Lumens Technologies Corp
A medical AI receptionist focused on completed patient actions.
CareDesk is designed for administrative patient access: answer, understand, route, recover and escalate. It does not diagnose, provide treatment advice or replace clinical judgment.
Missed patient actions
Recover missed calls, cancelled appointments, no-shows and callback requests through an auditable action queue.
Defensible ROI
Measure completed actions, recovered appointments, attributable appointment value, estimated staff time saved and human escalations.
Operating boundaries
Administrative automation, not clinical care.
CareDesk is intentionally constrained so practices can evaluate operational value without handing clinical decisions to an automated voice system.
In scope
- Administrative FAQs and call routing
- Appointment requests, cancellations and callbacks
- Approved outbound recovery workflows
- Consent, do-not-call and calling-window gates
- Human escalation and outcome attribution
Out of scope
- Diagnosis, prescribing or treatment advice
- Clinical triage or emergency decision-making
- Autonomous EHR writes
- Unapproved outbound campaigns
- Call-recording storage by default
Production gates
PHI and calling permissions fail closed.
Real patient data and outbound calling are not enabled until practice rules, BAAs, retention settings, secrets, security controls, approved scripts and escalation procedures are complete.
Practice-approved policies
Document communication authorization, contact reasons, calling windows, disclosures, prohibited topics and human escalation.
Contracted data chain
Execute applicable BAAs with the practice and every service provider that creates, receives, maintains or transmits PHI.
Technical controls
Tenant isolation, least-privilege database roles, encryption, secret management, signed webhooks, audit evidence, backups and restore testing.
Controlled pilot
Start with approved administrative events, no recording, limited volume, human fallback and measured patient outcomes.
HelpEpic + CareDesk
Fix the workflow, then recover the missed action.
HelpEpic supports the people, SOPs and EHR workflow. CareDesk supports the administrative calls and follow-through.